At MADE we offer a fit guarantee to ensure that you are satisfied with the fit of your garment(s). This covers issues with the garment fit that go against the intended fit of the garment, as agreed upon in your first consultation. This does not include change in customer preferences or size after the initial confirmed order.
The MADE Fit Guarantee lasts for 21 days, starting from the day you take home each of your custom garment(s) or have them delivered to you, OR thirty (30) days from the date you were contacted to book your first fitting. This is to prevent any unreasonable delays of fitting the garment, which can adversely impact the fit we intended when measuring. Garments which have a fitting beyond thirty (30) days of the contact date may be limited in term of alterations possible to improve fit and resolve issues which are beyond MADE’s control.
MADE cannot guarantee any fit issue(s) that arise due to fluctuations in customer physique once measurements are confirmed. If your garment does not fit as intended and confirmed, we will do our best to fix the issue, as this is our commitment to you. Once you take home your items if you have any issue contact your stylist right away to ensure that we can find the best solution.
Online Purchases for Existing Customers
Using your existing fit profile to purchase more dress shirts allows for convenience of home shopping, saves you time and money! To get the best of this approach, we recommend ordering shirts within 12 months or less of your last measurement by a MADE fit specialist.
Alterations and Fit Guarantee does not apply to shirts ordered from existing profiles, since we have a confirmed fit profile, and by purchasing, you are confirming that this fit profile still applies.
How do I know if my measurements are the same? Everyone's preferences are unique. If you’re most recent MADE shirts fit well, even after being laundered over the last 12 months (or less), than you can confirm that you are ok to keep the measurements exactly the same. If you want to make minor changes, that is ok also, just contact us to setup a quick virtual call to assess the measurements.
If I want to change my fit slightly, what do I do? Please contact us to setup a quick virtual call to assess the measurements. Since you likely aren’t much taller, the changes are likely to be minor,and can be done remotely. You tell us what you want improved, and we make the adjustments.